Terms and Conditions
Thank you for choosing SolisMed Home Health Care Inc, a reliable and professional home health care provider. By using our website (https://www.solismedhomehealth.com) or using our services, you agree with the following terms and conditions. Please read them carefully before using our services.
Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these terms and conditions.
Service Overview
SolisMed Home Health Care Inc is a Medicare certified, ACHC accredited home health provider. Availability of services may vary based on location, time.
SMS Messaging Terms and Conditions
Purpose:
SMS communications are used for essential communication, including patient record setup, notices of service, alerts of patient conditions, updates, confirmations, and reminders related to services of patients and family member, and necessary correspondence with doctors, hospitals, clinics, insurances, Medicare, Medi-Cal regarding to patients’ needs and conditions.
Opting in:
A mobile user might opt-in by: Entering a phone number online; Sending a message with “START”, “SUBSCRIBE”, “AGREE” to our message service. Customers can also consent for the SMS communication by checking the consent checkbox on our online contact form. By opting in, you agree to receive informational messages (service/visit reminders, notifications, etc.) from SolisMed Home Health Care Inc.
Upon granting consent to receive SMS communications from our company, please be assured that your phone number and SMS consent will remain confidential. We will not sell or share your information with third parties or affiliates. Your phone number and consent will solely be used to facilitate communication with you and will not be disseminated for marketing purposes.
Opting out:
You can opt out by texting “STOP”, “UNSUBSCRIBE”. After opting out, you can opt in again any time by “START”, “SUBSCRIBE”, “AGREE” to our message service. However, you are aware and agree that if you opt out of our message system, it will be your responsibility that medical service may be delayed or even canceled if we are not able to contact you or send you information regarding the services and health notices.
Message Frequency:
The message frequency may vary depending on the patient’s status and need of the medical services. We will not send messages to you without proper reason or need. We only send messages when it is needed, for example, the notice and reminder of service, quality assurance survey and feedback, necessary information request.
SMS messaging disclosure:
Please be advised that the message and data rates may apply. We do not charge you any cost for the SMS communication. Please contact your mobile service provider for the cost and fee regarding to SMS.
Support and Help:
To request more information, text HELP to our number (626) 988-0978. You may also receive help by calling us at the above number, email us at patientcare@solismedhomehealth.com, or by contacting us online by visiting www.solismedhomehealth.com.
SMS message Types:
SMS messages include verification of information such service address, patient names; notices of schedule, visits or changes; updates of DME application status and deliveries; lab updates and results; notice and information from doctors, hospitals, clinics and insurances; Critical and necessary instructions; service quality assurance and feedback; other issues of the services and treatments and trouble-shootings.
Privacy Policy:
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
Contact Information:
For questions or concerns regarding these terms, please contact us at:
SolisMed Home Health Care Inc
Email: PatientCare@solismedhomehealth.com
Phone: (626) 988-0978
Fax: (626) 946-6990